Frequently Asked Questions (FAQs)

How to place an Order?

If you are a new customer create a free account by using this link https://medpick.in/registration. If you are an existing customer use the sign-in option provided in this link https://medpick.in/my-account/. If you have a pre-approved business account you get exclusive pricing, GST invoices, bulk purchasing options, credit facility by using the mobile application. You can also download the ASTHRA app from Google Play Store for a user-friendly shopping experience.
Browse through our extensive product list, choose the product you need, add to cart, proceed to the cart, and input your personal details, including delivery address, contact number, and email id. Further, proceed to checkout to make the required payment. Once the payment is placed, your order has been confirmed and ready to be shipped to your delivery address.

Do I need an Account to Place an Order?

Yes, you do. For security purposes and authenticity of order delivery, we provide our services to only the registered users. To order with us, register today at Medpick and become an esteemed user. We would be very glad to be of your service. For any queries, call us at +91-8971580265 or write to us at contact@medpick.in

Do I need an Account to view the price of a product?

Yes, it is possible only post-registration with Medpick. To view the price of any product on Medpick, or request for Quotations, one has to Register on www.medpick.in or ASTHRA App and become a User.

How to contact Medpick?

If you are having any trouble with registering or placing an order; or if you have any other queries related to our products and services, please feel free to contact us at contact@medpick.in or call us at +91-8971580265. We are here to be of your service during our regular business hours.

What are the Payment Modes available at Medpick?

Online Payment Getaways such as CCAvenue and Paytm are available for shopping at Medpick. Write to us at contact@medpick.in to know more.

Is there any mobile App available?

Yes there is. We have an Android App called ASTHRA where healthcare facilities such as hospitals, laboratories, and pharmacies can place their orders, and at the same time, Medical device Vendors can Sell their products to hospitals.

How do I track my order?

Once an order has been confirmed, you will receive every update of your shipment on your registered email id and phone number. The contact info of our shipment provider will also be provided to you in all our emails.

How long does it take for the delivery of orders?

Our Team at Medpick aims to ensure the rapid delivery of every package ordered on our website. The delivery period for every order primarily depends on the pin codes.

Does Medpick provide overseas delivery?

Yes. Though based in India, Medpick aims to deliver healthcare products all over the globe, including countries such as the USA

Can we get repair and maintenance services on hospital inventory or products that are out of warranty?

Yes. Our Android App, VAJRA, helps hospitals to maintain and record their equipment inventory and schedule repair and maintenance services for the devices with our Annual Maintenance Contract(AMC). Moreover, Vajra also helps in the warranty extension of any desired equipment.