Welcome to Medpick. We work towards providing products and services that are medical grade, complying with the industry standards, and creating a user-friendly procurement experience for you. Please contact us at contact@medpick.in if you have issues or queries regarding our goods or services, and we will assist you to the best of our ability.

We have a diversified returns policy, which means all products listed under a particular category may not have the same returns policy. To return an item, customers must notify us through our website or by an e-mail, upon which a prompt response is assured to such notifications. Once the Product return/complaint request has lodged by you, Medpick shall initiate a process to vet the request and proceed accordingly. The option to return will be allowed to you at the sole discretion of Medpick, and such requests may only be considered in the following situations:

1. The Products were received in a damaged condition;
2. The Products were received in a packaging that had already been opened;
3. Due to a Product complaint after thorough verification by Medpick;
4. When the Product is received with a remaining expiry period of fewer than 6 months from date of dispatch or in the event that only 50% or less of shelf life is remaining from the date of receipt whichever is lesser (unless already confirmed and agreed by the customer);
5. Incorrect order processing, where you have placed an order for one item code but a different item code was dispatched by Medpick
6. In case of a shipment of short quantity The customer is to initiate a return request within 7 days of receiving the product. To initiate a return, you can contact us at contact@medpick.in. If your return is accepted, we will send you a return shipping label as well as detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.